Overview: Spire Infotech ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.spireinfotech.com or engage our services. By using our services, you consent to the practices described herein.
Information We Collect
We collect information you provide directly and information collected automatically when you use our services:
Personal Information You Provide:
- Full name, email address, phone number, and WhatsApp contact via our contact or inquiry forms
- Company name, job title, and industry when relevant to a project inquiry
- Project details, requirements, and specifications shared during consultations
- Billing and payment information for contracted services
- Communications including emails, WhatsApp messages, and meeting notes
Information Collected Automatically:
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent, referring URLs, and clickstream data
- Geographic location (country/city level) via IP address
- Cookies and similar tracking technologies (see Section 5)
How We Use Your Information
We use the information we collect for the following lawful purposes:
- To respond to your inquiries, project proposals, and support requests
- To provide, maintain, and improve our software development and IT services
- To send project updates, invoices, and service-related communications
- To process payments and manage billing for contracted projects
- To personalize your experience and tailor communications to your needs
- To analyze website traffic and improve our online presence
- To comply with legal obligations and enforce our agreements
- To send marketing communications about new services (with your consent; opt-out available)
- To protect against fraudulent, unauthorized, or illegal activity
Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Trusted vendors (hosting, email, payment processors, analytics) under strict confidentiality agreements
- Project Partners: Freelancers or sub-contractors involved in your project, bound by NDAs
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfer: In the event of a merger or acquisition, with appropriate notice
- With Your Consent: In any other case with your explicit prior consent
We never sell your personal data to advertisers or data brokers under any circumstances.
Data Security
We implement industry-standard technical and organizational measures to protect your personal information:
- SSL/TLS encryption for all data transmitted via our website
- Secure, access-controlled servers with regular security audits
- Password hashing and multi-factor authentication for internal systems
- Strict employee access controls on a need-to-know basis
- Regular data backups and disaster recovery protocols
- Non-disclosure agreements (NDAs) with all staff and contractors
While we use commercially acceptable means to protect your data, no method of internet transmission is 100% secure. We commit to prompt notification in the event of a data breach.
Cookies Policy
Our website uses cookies and similar tracking technologies to enhance your experience and analyze traffic.
Types of cookies we use:
- Essential Cookies: Required for the website to function properly — cannot be disabled
- Analytics Cookies: Google Analytics (anonymized) to understand traffic and user behavior
- Preference Cookies: Remember your settings and preferences for a better experience
- Marketing Cookies: Deliver relevant content and measure campaign effectiveness (opt-in only)
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
Third-Party Services
We use the following third-party services which have their own privacy policies:
- Google Analytics: Website traffic analysis — Google Privacy Policy
- WhatsApp Business: Client communication — WhatsApp Privacy Policy
- Payment Gateways: Razorpay, PayPal, or Stripe for billing
- Cloud Hosting: AWS, Google Cloud, or DigitalOcean for infrastructure
We are not responsible for the privacy practices of third-party websites linked from our site.
International Data Transfers
Spire Infotech is based in Surat, Gujarat, India. We serve clients globally including the US, UK, Canada, Australia, and UAE. By using our services, you consent to transfer of your information to India and other countries where our providers operate.
For international transfers, we ensure appropriate safeguards including:
- Standard Contractual Clauses (SCCs) for EU/UK data transfers where applicable
- GDPR-compliant data processing agreements with EU clients
- Compliance with applicable data protection laws in your jurisdiction
Data Retention
We retain your personal information only as long as necessary:
- Inquiry & Contact Data: 2 years from last contact
- Client Project Data: 5 years after project completion
- Financial / Billing Records: 7 years (as required by Indian tax law)
- Marketing Data: Until you opt out or request deletion
- Website Analytics: 26 months (Google Analytics default)
After the retention period, data is securely deleted or anonymized.
Your Rights
Depending on your location (EU/GDPR, UK GDPR, CCPA for California residents), you may have:
- Right to Access: Request a copy of personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data ("Right to be Forgotten")
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing for marketing or legitimate interest purposes
- Right to Withdraw Consent: Withdraw consent at any time
To exercise any of these rights, email us at spireinfotech0302@gmail.com. We respond within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child under 18, we will immediately delete such information. If you believe we may have information from a minor, please contact us at once.
Changes to This Policy
We may update this Privacy Policy periodically. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify active clients via email where appropriate
- Display a notice on our website for significant changes
Continued use of our services after any changes constitutes your acceptance of the updated policy.
Contact Us
For questions, concerns, or data requests regarding this Privacy Policy, contact our Privacy Team:
Spire Infotech – Privacy Team
626, MBC, Lajamni Chowk, Opp. Opera Business Center,
Mota Varachha, Surat, Gujarat 394105, India