Overview: These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client") and Spire Infotech, a software development company registered in Surat, Gujarat, India. By engaging our services or accessing our website, you agree to be bound by these Terms.
Acceptance of Terms
By accessing our website at www.spireinfotech.com, submitting a project inquiry, signing a project agreement, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, please do not use our website or engage our services. These Terms apply to all visitors, clients, and others who access or use our services.
These Terms may be updated periodically. Continued use of our services after changes constitutes your acceptance of the revised Terms.
Services Offered
Spire Infotech provides the following professional technology services:
- Custom software development (web, desktop, enterprise applications)
- Mobile application development for Android and iOS platforms
- Artificial Intelligence (AI) and Machine Learning (ML) solutions
- eCommerce platform development and third-party integration
- UI/UX design, wireframing, and interactive prototyping
- ERP, CRM, and SaaS platform development
- API development and third-party system integrations
- Cloud deployment, DevOps, and maintenance services
- Technical consultation and IT strategy advisory
All services are subject to availability, agreed scope, and timely provision of required materials by the Client. We reserve the right to decline any project at our discretion.
Client Obligations
To ensure successful project delivery, Clients agree to:
- Provide accurate, complete, and timely project requirements and feedback
- Designate a primary point of contact with authority to make project decisions
- Supply all necessary content, assets, credentials, and third-party access within agreed timelines
- Review deliverables and provide approval within agreed review periods (typically 5–7 business days)
- Make payments as per the agreed schedule in the project agreement
- Not provide false, misleading, or illegal information or request development of illegal software
- Ensure they have full rights to all content, images, data, and IP provided to us
Delays caused by the Client in providing inputs, approvals, or payments may impact timelines without liability to Spire Infotech.
Payment Terms
All payment terms are outlined in individual project proposals. Standard structure:
- Advance Payment: 30–50% of total project cost required before work commences
- Milestone Payments: Remaining amount in installments as defined in the agreement
- Final Payment: Balance due before final delivery or go-live
- Currencies: INR (₹), USD ($), GBP (£), AUD ($), CAD ($), EUR (€)
- Payment Methods: Bank transfer, UPI, Razorpay, PayPal, Wise, and Stripe
- Late Payment: Invoices unpaid beyond 15 days may attract 2% per month interest; work may be paused
- Taxes: Prices exclude applicable taxes (GST 18% for Indian clients; international as applicable)
All quotes are valid for 30 days from issue. Pricing may be revised if project scope changes significantly.
Intellectual Property Rights
Client-Owned Work: Upon receipt of full payment, Spire Infotech transfers ownership of all custom code, designs, and deliverables specifically created for the Client under the project agreement.
Spire Infotech Retains:
- Proprietary frameworks, libraries, tools, and pre-built components developed independently
- General methodologies, know-how, and development approaches
- Open-source components (subject to their respective licenses)
- Portfolio rights: the right to showcase completed projects unless restricted by a signed NDA
Third-Party Licenses: Software incorporating licensed third-party components is subject to those components' license terms. Client is responsible for ongoing third-party license fees post-delivery.
Ownership of deliverables transfers to the Client only upon complete payment of all outstanding invoices. Until full payment, all work remains property of Spire Infotech.
Confidentiality & NDA
Both parties agree to maintain confidentiality of proprietary information shared during the engagement:
- Spire Infotech will not disclose Client's business information, trade secrets, or project details to unauthorized parties
- Clients will not disclose Spire Infotech's proprietary development processes, pricing structures, or methodologies
- We are happy to sign a separate customized NDA before sharing sensitive project details — please request prior to consultation
- Confidentiality obligations survive project termination for 3 years
Exceptions apply where disclosure is required by law, court order, or regulatory authority.
Project Timeline & Delivery
- Timelines commence from receipt of advance payment AND all required Client materials
- We follow Agile methodology with 2-week sprint cycles and regular milestone deliveries
- Timeline estimates are good-faith projections; delays may occur due to scope changes, Client delays, or unforeseen complexity
- Client-caused delays (late feedback, missing materials, delayed payments) do not constitute breach by Spire Infotech
- We will notify the Client promptly of any significant delay with a revised timeline
- Rush delivery requests may incur additional charges based on resource reallocation
Revisions, Changes & Scope
- Minor Revisions: Small design or copy changes within agreed scope included at no extra cost
- Scope Changes: New features, significant redesigns, or additions outside original scope will be quoted and billed separately
- Change Request Process: All scope changes must be requested in writing and confirmed by both parties before implementation
- Bug Fixes: Free bug-fix period of 30 days post-launch for bugs related to agreed specifications (not new features)
- Ongoing Maintenance: Post-warranty maintenance available under separate monthly retainer plans
Warranties & Disclaimers
Spire Infotech warrants that:
- Services will be performed with reasonable skill and care by qualified professionals
- Deliverables will substantially conform to agreed specifications at the time of delivery
- We will use commercially reasonable efforts to ensure software is free from critical bugs at launch
Disclaimers — we do not warrant that:
- Software will be entirely error-free, uninterrupted, or meet all unstated business requirements
- Third-party service outages (hosting, APIs, payment gateways) will not affect your application
- Specific business outcomes, revenue projections, or performance metrics will be achieved
- App store rankings, SEO rankings, or user acquisition targets will be met
Limitation of Liability
To the maximum extent permitted by applicable law:
- Spire Infotech's total liability for any claim shall not exceed the total amount paid by the Client for the specific project giving rise to the claim
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages including lost profits, data loss, or business interruption
- We are not liable for damages caused by Client's misuse, unauthorized modifications, or incompatible integrations
- Force majeure events — including natural disasters, internet outages, or governmental actions — exempt us from liability for resulting delays
Nothing in these Terms limits liability for fraud, gross negligence, or personal injury caused by our negligence, as prohibited by applicable law.
Termination
By Client: Client may terminate with 14 days written notice. The Client shall pay for all work completed up to the termination date. Advance payments are non-refundable once work has commenced.
By Spire Infotech: We reserve the right to terminate immediately if:
- Payment is overdue by more than 30 days despite reminders
- Client engages in abusive or threatening behavior toward our team
- Client requests development of illegal, unethical, or malicious software
- Client provides materially false information affecting the project
Upon termination, all deliverables completed and paid for will be provided to the Client. Unpaid deliverables remain property of Spire Infotech until payment is received.
Governing Law
These Terms are governed by the laws of India, specifically:
- The Indian Contract Act, 1872
- The Information Technology Act, 2000 (and amendments)
- The Digital Personal Data Protection Act, 2023
- The Intellectual Property Rights laws of India
For international clients, these Terms shall be read alongside applicable laws in your jurisdiction, without prejudice to the primacy of Indian law in matters of contract.
Dispute Resolution
In the event of any dispute, the parties agree to the following resolution process:
- Amicable Resolution: Good-faith negotiation within 30 days of written notice
- Mediation: Non-binding mediation by a mutually agreed mediator if negotiation fails
- Arbitration: Binding arbitration under the Arbitration and Conciliation Act, 1996 (India), conducted in Surat, Gujarat
- Courts: As a last resort, exclusive jurisdiction of courts in Surat, Gujarat, India
For disputes under ₹50,000 (or equivalent), both parties agree to resolve via email correspondence and mutual agreement before pursuing formal proceedings.
Contact Us
For any questions about these Terms, project agreements, or legal matters, please contact:
Spire Infotech – Legal & Business Team
626, MBC, Lajamni Chowk, Opp. Opera Business Center,
Mota Varachha, Surat, Gujarat 394105, India